Question 1

Last Updated: 15 July 2025

Accepted Answer

Welcome to the Metrick app, developed and managed by Metrick Limited ("we", "us", or "our"). We are committed to protecting your privacy and ensuring your personal data is handled responsibly.

Question 2

1. What Type of Information We Collect

Accepted Answer

We collect the following types of information to provide and improve our services:

Personal Information
 • Name (when provided)
 • Email address (when contacting us or subscribing)
 • Location data (with permission)

Technical and Usage Data
 • Device type and operating system
 • IP address
 • Usage patterns (e.g. buttons clicked, pages viewed)
 • Cookies and similar technologies

Social Media Information (if connected)
If you link your Facebook account or use other social platforms within the app, we may access:
 • Basic profile info (name, photo, locale)
 • Likes, check-ins, and photos
 • Email (if permission is granted)

Question 3

2. How We Collect Information

Accepted Answer

We collect data in the following ways:
 • When you use the app
 • When you contact us via email or support
 • When you connect a social media account
 • When you enable location permissions
 • Automatically, through cookies or analytics tools

Question 4

3. Why We Collect This Information

Accepted Answer

We use the information to:
 • Deliver app features and personalise your experience
 • Recommend funding based on your preferences or location
 • Send notifications, newsletters, or updates
 • Provide customer support
 • Comply with legal or regulatory obligations
 • Analyse user activity to improve functionality and security

Question 5

4. Where We Store Your Information

Accepted Answer

Your data is stored on secure servers in the UK and EU through trusted providers. Our operations are based at:

Metrick Limited
 Langton Business Centre,
Durham Way S, 
Newton Aycliffe,
DL5 6BL

We take technical and organisational measures to secure your information against loss, misuse, and unauthorised access.

Question 6

5. How We Share Your Information

Accepted Answer

We do not sell your personal data. We may share your data with trusted third parties only when necessary to operate the app or when required by law. This includes:
 • Hosting and cloud service providers
 • Customer support platforms
 • Analytics and tracking providers
 • Legal or regulatory authorities (when required)

Question 7

6. Cookies and Tracking Technologies

Accepted Answer

We use cookies and similar tools to:
 • Save your preferences
 • Understand usage and improve performance
 • Track the effectiveness of updates or content

You can control cookie use through your device settings or browser preferences.

Question 8

7. How We Communicate With You

Accepted Answer

We may contact you to:
 • Respond to support requests
 • Send service updates or feature alerts
 • Share relevant news or opportunities (with your consent)
 • Address policy changes or legal requirements

You can unsubscribe or adjust preferences at any time.

Question 9

8. Your Rights

Accepted Answer

As a user, particularly under UK GDPR and EU GDPR, you have the right to:
 • Access, correct, or delete your data
 • Withdraw consent at any time
 • Restrict or object to data processing
 • Request a copy of your personal data
 • File a complaint with a data protection authority

To exercise any of these rights, please email us at info@metricklimited.

Question 10

9. Protecting Children's Privacy

Accepted Answer

Our app is not directed at users under 16. We do not knowingly collect data from children. If you are a parent or guardian and believe we have collected data from a minor, please contact us immediately.

Question 11

10. Updates to This Policy

Accepted Answer

We may revise this Privacy Policy from time to time. Changes will be posted in the app and on our website, with the updated date. Continued use of the app after changes means you accept the revised policy.

Privacy Policy for the Metrick App

Learn about how Metrick Mobile App keeps your data safe.

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